WordPress group changes reset by Hostaway sync

You change a property’s Groups, Amenities or collection assignments in WordPress, and the change disappears a few minutes later.

Why this happens. On a HomeRunner site connected to Hostaway, each property’s Groups, Amenities and Flags are rebuilt from Hostaway on every sync. The sync typically runs every few minutes; the interval is set in the HomeRunner for Hostaway settings. Each sync replaces whatever was set in WordPress, so those checkboxes are read-only in practice.

What you can do. Make the change in Hostaway instead:

1. To take a property out of a collection, remove the collection tag from the listing in Hostaway. Collection tags carry the prefix configured under HomeRunner for Hostaway > Property Group Tag Prefix (for example "[g] Family Collection").
2. To take a property out of the Featured section, remove the tag named in the Featured Tag setting (usually "Featured").
3. To hide a property from the website entirely, add the tag "homerunner-exclude" to the listing in Hostaway.

The website picks up the change on the next sync.

A group created directly in WordPress with no matching tag in Hostaway cannot keep any properties assigned to it.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.