The AI Concierge reports that your OpenRouter balance is empty, even though you have added credit in OpenRouter.
Why this happens. OpenRouter keeps your personal account separate from workspace accounts, and a credit purchase goes to whichever account is selected when you pay. If your API key belongs to your workspace, credit added to your personal account does not count toward it.
What to do.
- In OpenRouter, check which account is active in the account switcher.
- Select the workspace your API key was created under.
- Add the credit, and set up auto top-up, on that same workspace.
The Concierge starts answering again as soon as the funded balance is above zero. You do not need to change anything on the website side.