Reservations from your website show Cancellation Policy as ‘Not selected’ in Guesty.
Why this happens. Guesty does not receive a cancellation policy from the booking engine when a reservation is created. For reservations that arrive through the Booking Engine API, Guesty applies the policy configured directly on the listing. These reservations use the Online Booking Solutions source, which covers Guesty’s own booking engine, Guesty Websites, and third-party booking engines such as HomeRunner.
If no policy is set for that source on the listing, every website reservation shows ‘Not selected’.