New listings stop appearing on your site even though your API key has not changed.
Why this happens. The most likely cause is that the connection (platform) your site is linked to has been reassigned to a different HomeRunner account. The API key on file no longer matches the account that owns the connection, and this breaks the sync.
How to check. Open the HomeRunner API settings tab and look for a ‘Platform ID is not associated with the customer’ error on Webhooks Registration.
How to fix it. If you see that error:
- Update the API key to the one that belongs to the account that now owns the connection. You can find it at dashboard.homerunner.io under avatar > Settings > API Key.
- Re-select the correct connection in the API Account dropdown.
- Save.
- Click Register Webhooks.