When you log into your website admin, the two-factor authentication screen asks for a verification code, but no email arrives.
Why this happens. The instruction text on the two-factor screen is generic and shown to everyone. The site only emails a code if your account’s two-factor method is set to email. If your account is set to app-based codes instead, no email is ever sent and the Resend Code button does not appear.
What you can do.
- Check your phone for an authenticator app (Google Authenticator, Authy, Microsoft Authenticator, or similar) with an entry for your website. The six-digit code it shows is the code the login screen wants.
- If you no longer have the app, or do not recognize having one, contact support to have the two-factor setup on your account reset.
- After the reset, log in with just your username and password. The site walks you through setting up two-factor again, where you can choose the One-time code via email option so future codes arrive in your inbox.