Your AI Concierge may tell guests that a property has baby gear, such as a crib, high chair, or stair gates, when the property does not actually have it.
Why this happens. The concierge answers from the amenities and description synced from your PMS. For family-suitability questions, it can over-reach when the listing only says something like "family friendly".
How to fix it. Two steps fix this:
- Make sure the amenities in your PMS accurately reflect what the property provides. The site shows exactly what your PMS sends.
- In WordPress, go to HomeRunner > AI Concierge > Custom Instructions and add a line such as: "Only mention amenities and baby gear that appear in the home’s listed amenities or description. If something is not listed, say you don’t see it listed and offer to check with our team."
After you save, the concierge responds to the same question by saying it does not see the item listed and points the guest to your team.