Direct guest reviews collected in Reva do not appear on your property page, even though your other reviews sync correctly.
Why this happens. Your website only imports reviews that have the Display on website option enabled in Reva. Direct reviews (end-of-stay, channel "Internal") can be collected in Reva with that setting turned off by default, which prevents them from syncing to your site.
What you can do. Open the review in Reva and enable its Display on website option. Once enabled, the review is picked up automatically during the site’s daily review sync and appears on the property page within about a day. No changes are needed on the website itself.
If several direct reviews are missing, check Reva’s review list for others with Display on website turned off.