When the AI Concierge cannot answer a question from the listing data, it tells the guest so rather than guessing, and offers to connect them with your team.
How the handoff works. The guest fills in a short form right in the chat window with their name, contact details, and question. Your team receives an email notification right away. The inquiry is also saved in the site admin, so nothing depends on a single email.
No ticket system. The handoff does not create a ticket. There is no separate ticket system behind it.
Requests for a person. The same handoff starts when a guest explicitly asks for a human, for example by typing "talk to a person," "live agent," or something similar.