Your HubSpot integration is set up and you have made test bookings, but completed bookings do not appear in HubSpot.
Why this happens. When a guest completes a booking through your PMS (such as Track), HubSpot attribution is recorded only when the guest lands on your production website’s thank-you page after checkout. If the post-checkout return URL in your PMS account settings still points to a development or staging domain, your production site never sees the completed booking and HubSpot receives no data. This is common when a site was built on a staging URL and the setting was never updated for launch.
What to do.
- In your PMS booking-engine settings, update the return or confirmation URL so it points to your live production site’s thank-you page.
- Run a test booking to confirm that conversions appear in HubSpot.