---
title: Completed bookings missing from HubSpot
description: "Your HubSpot integration is set up and you have made test bookings, but completed bookings do not appear in HubSpot. **Why this happens.** When a guest…"
url: "https://homerunner.io/docs/why-aren-t-completed-bookings-showing-up-in-hubspot-even-though-the-integration/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Completed bookings missing from HubSpot

Your HubSpot integration is set up and you have made test bookings, but completed bookings do not appear in HubSpot.

**Why this happens.** When a guest completes a booking through your PMS (such as Track), HubSpot attribution is recorded only when the guest lands on your production website's thank-you page after checkout. If the post-checkout return URL in your PMS account settings still points to a development or staging domain, your production site never sees the completed booking and HubSpot receives no data. This is common when a site was built on a staging URL and the setting was never updated for launch.

**What to do.**

1. In your PMS booking-engine settings, update the return or confirmation URL so it points to your live production site's thank-you page.
2. Run a test booking to confirm that conversions appear in HubSpot.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.