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Have a Question form emails not arriving

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If inquiries from the Have a Question form on your website are not reaching you, the form may be sending them to a different address.

Why this happens. The Conversion Kit Contact Form tool sends inquiries to the address set in WP Admin under Conversion Kit → Contact Form → recipient email. On sites originally built by a third party, this is often still set to the original builder’s address, so inquiries deliver silently to the wrong inbox.

What to do.

  1. Update the recipient email to the property manager’s address.
  2. Submit a test inquiry from a live property page to confirm receipt.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.