---
title: Have a Question form emails not arriving
description: "If inquiries from the **Have a Question** form on your website are not reaching you, the form may be sending them to a different address. **Why this…"
url: "https://homerunner.io/docs/why-am-i-not-receiving-inquiry-emails-from-my-website-s-have-a-question-form/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Have a Question form emails not arriving

If inquiries from the **Have a Question** form on your website are not reaching you, the form may be sending them to a different address.

**Why this happens.** The Conversion Kit Contact Form tool sends inquiries to the address set in WP Admin under **Conversion Kit → Contact Form → recipient email**. On sites originally built by a third party, this is often still set to the original builder's address, so inquiries deliver silently to the wrong inbox.

**What to do.**

1. Update the recipient email to the property manager's address.
2. Submit a test inquiry from a live property page to confirm receipt.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.