A property that exists in your PMS does not appear on your HomeRunner website.
Why this happens. HomeRunner only syncs listings that are set to both Active and Listed in Guesty. A listing that is missing either status is excluded from the sync entirely, so syncing again on the website side does not pull it in.
What to check. Open the listing in Guesty and confirm two things:
- The listing is Active (not deactivated or archived).
- The listing is Listed (not unlisted or hidden from distribution).
Once both are set, the listing is picked up on the next sync cycle. If you want it brought across sooner, contact support to run a sync right away.
If the listing is brand new, it also needs to be fully saved in Guesty before the next sync picks it up.
If the listing is already marked as both Active and Listed and it is still missing after a sync, contact support.