Your website shows a lower total than Guesty for the same stay. Some additional fees are missing and the taxes are lower.
Why this happens. This is not a sync problem. In Guesty, additional fees can be set to apply when a reservation is created without being included in the quotes Guesty sends to the Booking Engine API, which is what your website uses for pricing. The tax difference is a consequence of the missing fees, not a separate issue. Guesty calculates taxes on the fee-inclusive subtotal, so once the fees flow through to the website quote, the taxes line up automatically.
What you can do. To include a fee in website quotes:
- In Guesty, go to Financials > Additional Fees.
- Edit the fee.
- Make sure it is applied to the booking engine / online channel.
Credit card processing fees. Some property managers intentionally leave the card surcharge off direct website bookings as a book-direct incentive. Decide whether you want it online before changing the setting.
In some cases Guesty’s API does not reliably reflect this channel-scoping change even after it is set correctly. If fees still do not appear on your website after you enable them for the booking engine, contact support.