A guest who browsed several property listings receives more than one abandoned-cart recovery email, even though they did not start a checkout on each property.
Why this happens. HomeRunner Conversion Kit versions before 1.107.0 can log a property page view as a started checkout. When a guest browses several listings, each page view creates a separate abandoned cart, and each cart triggers its own recovery email.
How to recognize these entries. Browsing-generated carts appear in your email platform with no arrival or departure dates and no revenue value. Genuine abandoned checkouts carry the stay dates.
What you can do. Update the HomeRunner Conversion Kit to version 1.107.0 or later. The update migrates the checkout-detection setting automatically on install, so after updating, recovery emails only go out for real checkout activity.
A guest who genuinely starts and abandons checkouts on multiple properties still receives one recovery email per abandoned cart. This is expected behavior.