---
title: "Multiple abandoned-cart emails after browsing listings"
description: "A guest who browsed several property listings receives more than one abandoned-cart recovery email, even though they did not start a checkout on each…"
url: "https://homerunner.io/docs/why-is-a-guest-receiving-multiple-abandoned-cart-recovery-emails-after-browsing/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Multiple abandoned-cart emails after browsing listings

A guest who browsed several property listings receives more than one abandoned-cart recovery email, even though they did not start a checkout on each property.

**Why this happens.** HomeRunner Conversion Kit versions before 1.107.0 can log a property page view as a started checkout. When a guest browses several listings, each page view creates a separate abandoned cart, and each cart triggers its own recovery email.

**How to recognize these entries.** Browsing-generated carts appear in your email platform with no arrival or departure dates and no revenue value. Genuine abandoned checkouts carry the stay dates.

**What you can do.** Update the HomeRunner Conversion Kit to version 1.107.0 or later. The update migrates the **checkout-detection** setting automatically on install, so after updating, recovery emails only go out for real checkout activity.

A guest who genuinely starts and abandons checkouts on multiple properties still receives one recovery email per abandoned cart. This is expected behavior.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.