Your Guesty pet fee does not appear on quotes or reservations made through your website.
Why this happens. Guesty does not apply Pet-type additional fees to quotes or bookings that come through its Booking Engine API, which is the channel your website uses. In the fee’s Sync fee to channels step, Guesty lists the Booking Engine as a channel that does not support automatic pet fee syncing. Because of this, no configuration on the website side or in Guesty will make the fee apply automatically to website bookings.
What you can do. Set the pet fee up as an upsell instead. Your website then offers it to guests as an optional add-on during checkout, and guests bringing a pet can select it.
- In Guesty, go to Pricing & policies, then Additional fees.
- Edit the pet fee and mark it as an upsell.
- Include BE-API among its channels.
Set this up on one listing first and run a test quote to confirm the fee appears at checkout before you roll it out to all listings.