Your automated guest emails show a sender address you do not expect.
Why this happens. If no sender is set explicitly, the emails fall back to the WordPress site’s administration email address. On sites that changed hands, were built by an outside agency, or were migrated, that address is frequently still someone else’s.
How to fix it.
- Go to Conversion Kit, then the Emails screen.
- Open the brand kit (branding) settings.
- Set From Name to the business name your guests will recognize.
- Set From Email to a real, monitored mailbox on your business’s own domain.
- Optionally, set a Reply-To address if replies should go somewhere different from the sending address.
- Save, then send a test and check the sender shown in the received message.