If guest reviews are missing from most of your property pages, the reviews import is likely turned off on your site.
Why this happens. Reviews are imported to your website from HomeRunner during property sync, and a setting on the site controls that import. If Reviews is unchecked in the sync field lists, reviews are not brought onto your property pages. No review data is lost while the setting is off. All reviews remain stored in HomeRunner and are restored by the next full sync.
What you can do.
- In WordPress admin, go to HomeRunner > Settings > Sync.
- Make sure Reviews is checked in both sync field lists: the property-create fields and the property-update fields. If it is unchecked, re-check it in both lists.
- Save, then run a manual full sync.
- After the sync completes, clear your site’s page cache (for example, WP Engine admin bar > Caching > Clear all caches). Otherwise, pages can keep showing the old empty state even though the reviews are back.
Properties that have no guest reviews yet in your PMS correctly show an empty reviews section.