---
title: Guest reviews missing from property pages
description: "If guest reviews are missing from most of your property pages, the reviews import is likely turned off on your site. **Why this happens.** Reviews are…"
url: "https://homerunner.io/docs/why-are-guest-reviews-missing-from-most-property-pages-on-my-website/"
updated: "2026-10-26"
category: Setup and plugins
---

# Guest reviews missing from property pages

If guest reviews are missing from most of your property pages, the reviews import is likely turned off on your site.

**Why this happens.** Reviews are imported to your website from HomeRunner during property sync, and a setting on the site controls that import. If **Reviews** is unchecked in the sync field lists, reviews are not brought onto your property pages. No review data is lost while the setting is off. All reviews remain stored in HomeRunner and are restored by the next full sync.

**What you can do.**

1. In WordPress admin, go to **HomeRunner > Settings > Sync**.
2. Make sure **Reviews** is checked in both sync field lists: the property-create fields and the property-update fields. If it is unchecked, re-check it in both lists.
3. Save, then run a manual full sync.
4. After the sync completes, clear your site's page cache (for example, **WP Engine admin bar > Caching > Clear all caches**). Otherwise, pages can keep showing the old empty state even though the reviews are back.

Properties that have no guest reviews yet in your PMS correctly show an empty reviews section.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.