You renamed a property in Guesty, but your website still shows the old name. Everything looks healthy and the sync reports success.
Why this happens. This is expected behavior for Guesty-connected sites. Property names and descriptions are handled by a separate part of the sync from the day-to-day data. A routine sync refreshes availability, pricing, and property details, but it does not re-pull the listing’s public name, descriptions, or custom fields. A name change made in your PMS can therefore remain unreflected on the site.
What you can do. To pick up a renamed property, your site needs a content sync that specifically includes descriptions and custom fields.
- Contact support and ask for a content sync for the affected properties.
- Once the content sync runs, the new name appears on your site.
- If your site also shows property titles in menus, cards, or search results, allow a few minutes and a cache refresh after the sync for those to catch up.