In SuiteOp, the Custom URL panel (Settings > White labeling > Custom URL) lists two CNAME records. Both must exist in your domain’s DNS before the Add URL button unlocks.
Setting up the records.
- Create a CNAME for your chosen subdomain (for example, guests.yourdomain.com) pointing to app.suiteop.com.
- Create a CNAME for _acme-challenge.guests.yourdomain.com pointing to the SSL validation target shown in the Content column of your SuiteOp panel.
The second value is unique to your account and is used to issue the SSL certificate. Copy it exactly from the panel rather than from a screenshot, because the value can be cut off on the right side.
If you use Cloudflare or another proxying CDN. Set both records to DNS Only (grey cloud, proxy off). SuiteOp’s verification fails while the proxy is enabled, and the SuiteOp panel notes this.
Verifying and activating. Once both records are in place and resolving, return to the SuiteOp panel and click Check DNS. When both rows show as verified, the Add URL button unlocks. SuiteOp advises allowing up to 24 hours for the white-labeled portal to fully activate after that step.