Reply-to inbox for cart recovery emails

You choose where guest replies go with the Reply-to field in the Conversion Kit email settings.

1. In WordPress admin, go to HomeRunner > Conversion Kit > Emails.
2. Under Sender & footer, enter the inbox that should receive replies in the Reply-to field.
3. Click Save changes.

This applies to every email the Conversion Kit sends, including the cart recovery email. The setting is per site, so repeat these steps on each of your sites.

From email and SMTP plugins. The From email field on the same panel controls the visible sender only when no SMTP plugin overrides it. If your site sends through WP Mail SMTP with Force From Email turned on, your emails keep the sender address that plugin sets. The Reply-to field still works in that case and is the right place to change where replies go.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.