---
title: "Reply-to inbox for cart recovery emails"
description: "You choose where guest replies go with the **Reply-to** field in the Conversion Kit email settings. 1. In WordPress admin, go to **HomeRunner > Conversion…"
url: "https://homerunner.io/docs/how-do-i-change-which-inbox-receives-guest-replies-to-cart-recovery-emails/"
updated: "2026-10-26"
category: Setup and plugins
---

# Reply-to inbox for cart recovery emails

You choose where guest replies go with the **Reply-to** field in the Conversion Kit email settings.

1. In WordPress admin, go to **HomeRunner > Conversion Kit > Emails**.
2. Under **Sender & footer**, enter the inbox that should receive replies in the **Reply-to** field.
3. Click **Save changes**.

This applies to every email the Conversion Kit sends, including the cart recovery email. The setting is per site, so repeat these steps on each of your sites.

**From email and SMTP plugins.** The **From email** field on the same panel controls the visible sender only when no SMTP plugin overrides it. If your site sends through WP Mail SMTP with **Force From Email** turned on, your emails keep the sender address that plugin sets. The **Reply-to** field still works in that case and is the right place to change where replies go.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.