If your website developer needs to work through a technical issue with Guesty support, the ticket has to start from a user on your Guesty account.
Why this happens. Guesty support tickets are opened from the help widget inside a logged-in Guesty dashboard: the How can we help? panel, then Submit a support ticket.
Option 1: add your developer as a user. Add your developer as a user on your Guesty account. Tickets they file are automatically tied to their own email, and all follow-ups go straight to them with no extra steps.
Option 2: open the ticket yourself. Open the ticket with your developer’s technical write-up pasted in. Then ask Guesty in the ticket to add your developer’s email address to the correspondence. Ticket follow-ups continue over email, so your developer receives them from that point.
Choosing the ticket topic. For technical booking-engine cases, set Ticket topic to Guesty Feature, then choose the specific feature (for example Booking Engine API) so the ticket routes to the right team.
Getting a faster escalation. A detailed technical write-up that covers what was configured, what was tested, and exact examples gets escalated quickly from Guesty’s AI agent to a human specialist.