---
title: Letting your developer work with Guesty support
description: "If your website developer needs to work through a technical issue with Guesty support, the ticket has to start from a user on your Guesty account. **Why…"
url: "https://homerunner.io/docs/how-can-my-website-developer-work-directly-with-guesty-support-on-a-technical-is/"
updated: "2026-10-26"
category: PMS connections and sync
---

# Letting your developer work with Guesty support

If your website developer needs to work through a technical issue with Guesty support, the ticket has to start from a user on your Guesty account.

**Why this happens.** Guesty support tickets are opened from the help widget inside a logged-in Guesty dashboard: the **How can we help?** panel, then **Submit a support ticket**.

**Option 1: add your developer as a user.** Add your developer as a user on your Guesty account. Tickets they file are automatically tied to their own email, and all follow-ups go straight to them with no extra steps.

**Option 2: open the ticket yourself.** Open the ticket with your developer's technical write-up pasted in. Then ask Guesty in the ticket to add your developer's email address to the correspondence. Ticket follow-ups continue over email, so your developer receives them from that point.

**Choosing the ticket topic.** For technical booking-engine cases, set **Ticket topic** to **Guesty Feature**, then choose the specific feature (for example **Booking Engine API**) so the ticket routes to the right team.

**Getting a faster escalation.** A detailed technical write-up that covers what was configured, what was tested, and exact examples gets escalated quickly from Guesty's AI agent to a human specialist.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.