When a guest clicks Instant Book for a newly added unit, they see a ‘page can’t be found’ message instead of the checkout page.
Why this happens. Instant Book hands the guest to Track’s own checkout page (your account.trackhs.com/irm/checkout address). Track only serves that page for units that are enabled for its online booking engine. If the unit is newly added and that setting has not been turned on, Track returns a 404 error. No change is needed on the website side.
How to fix it.
- Open the new unit in Track and go to its distribution or channel settings.
- Turn on the Online channel, which is the one Track uses for its booking engine. This is separate from the Website channel, and a unit can have Website enabled while Online is still off.
- Match the channel settings of an existing unit that already books online successfully.
As soon as Track serves the checkout page for that unit, Instant Book works correctly.
If you cannot locate the setting, Track support can enable it when told ‘the IRM checkout page returns 404 for unit <id>’.