When guests select bringing a pet in the search, some or all of your Hostaway listings show no availability, even though you allow pets.
Why this happens. HomeRunner reads whether a listing is pet-friendly from the Amenities section of the Hostaway listing. The pets toggle under house rules is not read by HomeRunner, so only the Amenities section controls whether a listing appears in pet-friendly searches.
What you can do.
- Open the listing in Hostaway.
- Go to Amenities.
- Make sure Pets allowed or Pets allowed on request is ticked.
Your site picks up the change on the next scheduled pull from Hostaway, which runs about hourly. Check every listing you expect to be pet-friendly, as each one carries its own amenities in Hostaway.
If pets are ticked in Amenities and the listing is still hidden for pet searches after an hour or two, send support a screenshot of that listing’s Amenities section so it can be matched against what HomeRunner is receiving.