Guests submit an inquiry through the form on your property page and see a success message, but the email never reaches you.
Why this happens. The most common cause is that the notification recipient address in your site’s form settings is not your inbox. This is frequent on sites that were built or migrated by someone else. The recipient is still set to the original builder’s or developer’s personal email, so every inquiry has been delivering to the wrong person.
What you can do.
- Check the notification recipient in your site’s form/inquiry settings.
- Set it to the address your team actually monitors.
- Submit a test inquiry from the live site and confirm it arrives.
If the recipient is correct but mail still does not arrive, check your site’s email sending (SMTP) configuration.