If guests see errors or cannot complete a booking on your site, the connection between your site and your property management system (PMS) is usually broken or was never fully set up.
Why this happens. Common causes include your PMS account being closed, a PMS switch that was not fully completed, or a setup step that was missed when the connection was first configured.
What you can do. To restore bookings, your site needs a fully active, correctly configured connection to your current PMS. If you are in the middle of switching PMS systems, let support know so the cutover can be prioritized and completed. If guests are reporting booking failures, contact support as soon as you can, since this directly affects your bookings.