Some of your older guest reviews do not appear on your website.
How reviews reach your site. Your website mirrors the reviews stored in your property management system. HomeRunner syncs reviews from your PMS automatically, so any review your PMS holds for a listing flows to the site on its own. There is no separate upload step.
Why reviews can be missing. When reviews are missing from the site, the usual reason is that they were never in your PMS to begin with. Common cases include reviews on a channel your PMS does not sync reviews from (for example Vrbo or Google reviews, where your PMS only syncs Airbnb and Booking.com), and reviews that predate when the listing was connected to your PMS. Properties with no synced reviews yet pick them up automatically as soon as the first ones arrive.
Getting a gap traced. To have a specific gap looked into, tell support:
- Which channel the missing reviews are on.
- Roughly which years they cover.
- One example property.
Support can then confirm whether the reviews exist in your PMS and pull them through, or scope an import if they only exist outside it.