---
title: Direct Reva reviews missing from property page
description: "Direct guest reviews collected in Reva do not appear on your property page, even though your other reviews sync correctly. **Why this happens.** Your…"
url: "https://homerunner.io/docs/why-don-t-direct-guest-reviews-collected-in-reva-appear-on-the-property-page-eve/"
updated: "2026-10-26"
category: PMS connections and sync
---

# Direct Reva reviews missing from property page

Direct guest reviews collected in Reva do not appear on your property page, even though your other reviews sync correctly.

**Why this happens.** Your website only imports reviews that have the **Display on website** option enabled in Reva. Direct reviews (end-of-stay, channel "Internal") can be collected in Reva with that setting turned off by default, which prevents them from syncing to your site.

**What you can do.** Open the review in Reva and enable its **Display on website** option. Once enabled, the review is picked up automatically during the site's daily review sync and appears on the property page within about a day. No changes are needed on the website itself.

If several direct reviews are missing, check Reva's review list for others with **Display on website** turned off.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.