If the keyword search box or the Guests mention topic chips do not appear on your Reviews Page, your HomeRunner Toolkit version or the review index is usually the cause.
Why this happens. Both features require HomeRunner Toolkit version 3.309.2 or newer. The keyword search box was introduced in 3.308.11 and the topic chips in 3.309.2. After you update, the Toolkit builds a review index in the background, and the search box and chips stay hidden until that index finishes. On most sites this takes under a minute. Sites with tens of thousands of reviews may take a few minutes longer.
What you can do.
- Go to Plugins → Installed Plugins, check your Toolkit version, and apply any available update.
- Wait for the review index to finish building.
- If your site uses a page cache such as SiteGround Optimizer, WP Rocket, or a host-level cache, purge it once after the index completes so the page serves the updated layout.
Adjusting the features. Both features are enabled by default. To change them, go to WordPress admin → HomeRunner → Reviews Page. The Search section lets you turn the search box on or off and set the placeholder text. The Topic chips section lets you turn chips on or off and set how many are shown (1 to 12).