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Hostaway: Booking engine URL is not set

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On a Hostaway-connected site, the booking button on a property page shows Booking engine URL is not set instead of sending guests to a checkout.

Why this happens. This is a connection setting issue. Use hosted checkout is turned on, but no Booking engine URL has been entered, so the button has nowhere to send guests. Having Use hosted checkout on with an empty Booking engine URL is the combination that produces this notice.

What to do. Decide where guests should book, then match the Hostaway connection settings to that choice.

If guests should book on your own website (using the on-site checkout page at /book/):

  1. Open the Hostaway connection settings.
  2. Turn off Use hosted checkout.
  3. Save.
  4. Reload a property page. The button opens your site’s checkout.

If guests should book on Hostaway’s own booking engine:

  1. Keep Use hosted checkout turned on.
  2. Find your Hostaway booking engine URL in the Hostaway dashboard under Booking Engine, then Design.
  3. Paste that URL into the Booking engine URL field on the same connection.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.