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Track 401 Unauthorized error on first sync

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If your Track connection fails with a 401 Unauthorized error during the first sync, this usually means a Channel Key was entered instead of a Server Key.

Why this happens. Channel Keys look identical to Server Keys but cannot read your units.

How to fix it. Create a new Server Key in Track and enter it in HomeRunner:

  1. In Track, go to Configuration > Company Setup > API Keys.
  2. Create a new Server Key.
  3. In the HomeRunner Dashboard, re-enter the Key and Secret under API Key and API Secret.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.