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Same-day check-in cutoff message from OwnerRez

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Your booking widget shows the message "This property requires same day check in be before 11:00 AM" when a guest tries to book a same-day check-in.

Why this happens. This message comes from OwnerRez, not from the website. It is the property’s same-day booking cutoff: OwnerRez allows a same-day check-in only if the booking is made before the cutoff time you have set. Selecting any future check-in date quotes normally.

Allowing same-day bookings later in the day. In OwnerRez:

  1. Go to Properties > the property > Rules > Change > Booking Window > Lead Time.
  2. Choose Allow same-day bookings (guests can book today).
  3. Set your preferred cut-off time.

You can also set this per channel under Settings > Channel Management > Channel Integrations > your integration > Change > Booking Window & Duration > Lead Time.

No changes are needed on the website itself, as quotes pass the OwnerRez response through live.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.