A property page on your site shows only a few reviews, even though the unit has many more reviews in Reva.
Why this happens. Reviews on your site come from Reva through the HomeRunner Reva plugin. The scheduled sync only looks back one day for changes, so it can miss a bulk change in Reva, such as turning display on website on for many reviews at once or importing a channel’s review history. The property is then left with only the reviews that were imported before the bulk change.
Fixing a single property.
- In WordPress, go to Properties.
- Find the property.
- Click the Sync Reviews link in the Reva column.
This re-imports every website-visible review for that unit from Reva. The review count updates within about a minute.
If many properties are affected. Contact support and mention that a bulk change was made in Reva and on which date. A full re-sync across all properties can be run for you.
After a re-sync, clear the site cache if the page still shows the old count.