---
title: Cancellation policy shows ‘Not selected’ in Guesty
description: "Reservations from your website show **Cancellation Policy** as 'Not selected' in Guesty. **Why this happens.** Guesty does not receive a cancellation…"
url: "https://homerunner.io/docs/why-do-reservations-from-my-website-show-cancellation-policy-not-selected-in-gue/"
updated: "2026-10-27"
category: PMS connections and sync
---

# Cancellation policy shows ‘Not selected’ in Guesty

Reservations from your website show **Cancellation Policy** as 'Not selected' in Guesty.

**Why this happens.** Guesty does not receive a cancellation policy from the booking engine when a reservation is created. For reservations that arrive through the Booking Engine API, Guesty applies the policy configured directly on the listing. These reservations use the **Online Booking Solutions** source, which covers Guesty's own booking engine, Guesty Websites, and third-party booking engines such as HomeRunner.

If no policy is set for that source on the listing, every website reservation shows 'Not selected'.