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Failed-payment alert email recipients

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By default, failed-payment alerts go to your site’s WordPress admin email address. On many sites, that address is not a monitored inbox.

To change the recipient:

  1. In the WordPress dashboard, open the HomeRunner settings and go to the Emails section.
  2. Find the collapsible section named New Reservation Failed Payment – Admin Mail. It has an Enable Email checkbox and a Recipients field that accepts a comma-separated list of email addresses.
  3. In Recipients, enter the address of the team that handles reservations, for example your bookings or front-desk inbox.
  4. Save your changes.

Guest email. The same screen also has a guest-facing version of this email, New Reservation Failed Payment for the guest, which asks the guest to update their payment information. Check that it is enabled too so your guests are prompted automatically.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.