Inquiries from the Conversion Kit contact form (Have a Question?) on your property pages may be reaching someone other than the person who should receive them.
Why this happens. The contact form has its own recipient setting, separate from anything in WordPress. Until that setting is filled in, the form falls back to your site’s WordPress administration email. On a newly built or migrated site, this is often the address of whoever built the site rather than the property manager.
How to set the recipient. Go to the Conversion Kit Contact Form tool settings and enter the recipient address or addresses there. You can enter multiple addresses separated by commas, so inquiries can go to a shared inbox plus one or two individuals at the same time.
Things to know. The form goes live on every property page as soon as the tool is enabled, so set the recipient during initial setup. The "from" address on the notification email is your site’s WordPress administration email, but the guest’s email address is set as the reply-to, so replying to the notification still reaches the guest.
If you are unsure where inquiries are currently landing, contact support to confirm the configured recipients for your site.