Every property from one partner’s Track account stops updating at once, and booking quotes for those properties fail, while the rest of your site keeps working.
Why this happens. The usual cause is that the partner’s Track API key was turned off, replaced, or expired on their side. Track then refuses every request for that account, so nothing syncs and no quote can be priced.
How to fix it.
- Ask the partner to re-enable the API key in their Track account, or to generate a new key and secret.
- Contact HomeRunner support to have the connection updated.
Once the connection is updated, sync and booking quotes resume on their own. Any property tags from the original setup remain unchanged.
While you wait. Set those properties to use an inquiry form so guests can still reach you.