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Guesty property disappeared from the site

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A Guesty property that appeared on your site after you connected through your PMS can disappear a few days later.

Why this happens. HomeRunner reads listings from Guesty’s Booking Engine feed, which only includes properties marked as listed on booking channels. If that toggle is switched off for a property in Guesty, the feed stops returning it and HomeRunner deactivates the property on your site at the next sync.

How to bring it back. Turn the setting back on in Guesty:

  1. In Guesty (Operations mode), open Properties.
  2. Click the property.
  3. Click Edit next to Status on booking channels.
  4. Turn on List on booking channels.
  5. Save.

The property returns at the next scheduled sync. If you need it restored sooner, contact support to trigger a manual sync.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.