After your new site goes live, your email platform (such as Guesty white-label email, Campaign Monitor, or Mailchimp) may report that its DNS records are missing or unverified.
Why this happens. When a new site launches, your domain’s DNS often moves to a new host as part of the launch. After that point, adding records in your old registrar’s DNS panel does nothing, because that panel no longer serves your domain.
What to do.
- Send the exact records your email platform is asking for to the helpdesk. Include the record type (TXT, CNAME, or MX), the host name, and the value for each one.
- If your platform shows the records only as a screenshot, copy the values as text from its DNS settings page instead. There is usually a copy button. Long DKIM keys cannot be typed reliably from an image.
- Once you send those details, the records are added in the DNS host that now serves your domain.
- After about an hour, re-check verification in your email platform.
Adding a new platform’s records on their own subdomain does not affect SPF and DKIM records already in place for your other tools.
Guesty white-label email. For Guesty white-label email, the records live on the subdomain you chose (for example, stay.yourdomain.com). They include an SPF TXT record, a DKIM TXT record, two MX records, and one tracking CNAME. If you need these records as text, Guesty support can provide them on request.