Guesty fee not offered as checkout add-on

You have set up travel insurance or another extra as an additional fee in Guesty, but your website checkout does not offer it as an optional add-on.

Why this happens. The booking engine only shows a Guesty fee as an optional add-on at checkout when that fee has the Upsell on your website option switched on in Guesty, with a description filled in. A fee that exists on the listing without that option is treated as a regular mandatory fee and never appears as a selectable add-on.

How to fix it.

1. Open the fee in Guesty, under Financials > Additional fees, or directly on the listing.
2. Enable Upsell on your website.
3. Add a short description.
4. Save.

Guesty’s own guide is here: https://help.guesty.com/hc/en-gb/articles/21938991948573

Your website picks up the change on its next sync with Guesty. Once you have saved the setting, let support know and they can confirm the add-on is appearing correctly at checkout.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.