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New PMS listings not showing after sync

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You have added new listings in your PMS, but after syncing they do not appear on your website.

Why this happens. Some HomeRunner connections sync only listings that carry a specific tag in your PMS. This is called an Allowed Tags filter. If your connection uses one, a new listing does not sync until it has that tag in your PMS.

What you can do.

  1. Ask your HomeRunner contact which tag your connection filters on.
  2. In your PMS, add the connection’s allowed tag to each new listing. In Guesty, you edit tags on the listing itself.
  3. If your connection also has an exclude tag configured, make sure the new listings do not carry it.
  4. Run a sync from your HomeRunner dashboard.

Once the listings are tagged, they come through automatically.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.