If your PMS only syncs reviews from Airbnb and Vrbo, guests who book direct on your website need another way to leave a review. The Review Requests module in the HomeRunner Toolkit handles this.
How it works. Once the module is enabled, every direct-booking guest receives a branded email two days after checkout. The email links to a short review form on your site. If the guest has not responded, they receive a reminder at five days.
Approving reviews. Submitted reviews appear in your WordPress dashboard under Toolkit, then Review Requests. You approve each one before it shows on the property page. Nothing is published without your approval.
Settings. From the same screen, you can configure the reply-to address, the email timing, and links to your terms and privacy pages.
Importing existing reviews. If you have reviews from another platform, you can import them via CSV. The file uses columns for guest name, date, rating, review text, home, and channel.