In Guesty, the Payments tab for a booking made on your HomeRunner-powered website may show ‘Pending payment collection, no card on file, 0 collected’, even though the guest entered a card at checkout and the payment was processed.
Why this happens. When a guest books through your website, their card is captured in your Stripe account and the booking is written into Guesty. The payment runs through your Stripe account via Guesty’s payment connection, not directly through Guesty’s own checkout flow. Guesty’s Payments tab reflects only what Guesty itself processed, not what your connected Stripe account captured through the website. This is a known display limitation.
How to confirm a payment. Check the Stripe dashboard linked to your Guesty account. That is the authoritative record of whether a guest’s payment was collected, not the Guesty Payments tab.