If checkout works normally but cart abandonment does not record your test abandonment or send recovery emails, there are two common causes. Check them in this order:
- Conversion Kit license. Cart abandonment is a premium feature. If your site’s Conversion Kit license has expired, checkout keeps working normally, but abandoned carts silently stop being recorded. Confirm the license shows as active, then test again.
- Reusing a known email address. On Conversion Kit versions before 1.83.0, an email address your site has seen before (from a previous booking or an earlier test) can be withheld from a new capture for identity-protection reasons. A cart without an email cannot be followed up. Update the Conversion Kit to the current version, or test with an email address that has never been used on your site.