Payment taken but reservation failed: checking your PMS

After a "payment taken but reservation failed" alert, check your PMS before you create a reservation manually.

Why this happens. In rare cases, the PMS accepts the reservation but does not send a response back to the site in time.

1. Open your PMS calendar.
2. Go to the specific property and dates from the failed booking entry.
3. If a booking or lead already exists for those dates, attach the payment to it rather than creating a second reservation.
4. Only if nothing is there, create a new reservation manually.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.