---
title: "Payment taken but reservation failed: checking your PMS"
description: "After a \"payment taken but reservation failed\" alert, check your PMS before you create a reservation manually. **Why this happens.** In rare cases, the…"
url: "https://homerunner.io/docs/after-a-payment-taken-but-reservation-failed-alert-how-do-i-check-whether-the-pm/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Payment taken but reservation failed: checking your PMS

After a "payment taken but reservation failed" alert, check your PMS before you create a reservation manually.

**Why this happens.** In rare cases, the PMS accepts the reservation but does not send a response back to the site in time.

1. Open your PMS calendar.
2. Go to the specific property and dates from the failed booking entry.
3. If a booking or lead already exists for those dates, attach the payment to it rather than creating a second reservation.
4. Only if nothing is there, create a new reservation manually.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.